Contact PokiesLAB

One address reaches everyone who works on the site: [email protected]. We read everything, and we answer anything that needs an answer.

What to write to us about

• Something on the site is wrong. A bonus that’s changed, a limit we’ve misread, a game that’s gone from a lobby. Tell us the page and what you found and we’ll check it against the casino’s terms and fix it.
• Your experience at a casino we cover. Withdrawal times, verification hassles, support that did or didn’t help. Real reports feed into our reviews, especially where our own tests are still running. We can’t resolve a dispute with a casino for you, but we’ll note what you tell us.
• You run a casino and want to be reviewed. Send the brand name and your licence details. Every casino goes through the same checks, and being a partner doesn’t change the result.
• Press and research. Questions about the Australian online pokies market, our methods or our data.

What we can’t help with

We don’t have access to any casino’s accounts, so we can’t unlock a login, release a withdrawal or look up a bonus for you. For that, contact the casino’s own support. If gambling is causing you harm, free and confidential help is available through Gambling Help Online.

Before you write

The answer to many questions is already in our casino reviews or the FAQ at the bottom of most pages.